Help & Support
Short, actionable guides so any team member can use Nexus without training.
Step-by-Step: Configure a New Digital Product
  1. In BigCommerce, create your product (e.g., Windows Server 2022) and assign a unique SKU.
  2. In Nexus, open Files & Products > + New File and create a file for that product.
  3. Paste the keys you received from your vendor into the Keys List field.
  4. Optionally add the activation / download link and customize the customer email header.
  5. Click Save File.
  6. Open Map Products and search for your BigCommerce SKU.
  7. Click Map to Selected File. Nexus will now deliver keys for all future orders of that SKU.
That’s it. You never need to touch this mapping again unless you switch vendors or run out of keys.
Common Questions

Nexus listens to BigCommerce webhooks. When an order reaches your configured trigger status (usually Completed), Nexus pulls the latest order data via API, allocates a key from the correct file, and sends the delivery email.

If the key pool for a file is empty, Nexus can either create a manual-delivery task for your team or pause deliveries for that SKU (based on your configuration). You can always top up keys from the vendor and resume automatic delivery.

This depends on your vendor’s policy. Nexus can mark surrendered keys as “re-usable” so they go back into the available pool if your vendor allows it. Otherwise, they stay blocked but visible in the audit trail.
Contact Support

Describe your issue in a single paragraph. Our team will usually respond within a few business hours.

System Status
  • BigCommerce API Operational
  • Email Delivery (SES) Operational
  • Key Vault Operational
For real-time status, visit your dedicated status page link that will be shared at onboarding.